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Help centre

24 articles and runbooks.

Where is the DNSMentor documentation?

The DNSMentor help centre covers connecting DNS providers, importing an inherited estate, composing and validating changes, approval policy, training, administration and troubleshooting — plus step-by-step runbooks for the jobs MSPs actually do, such as Microsoft 365 mail cutovers, SPF repair and DMARC rollout.

24 articles

Getting started guide Empty tenant to managed estate, about 30 minutes. Troubleshooter Something is broken — one question at a time.

Getting started

From nothing to a managed estate.
Connect your first DNS provider How do I connect a DNS provider to DNSMentor? 1 min read Import an estate you have inherited How do I get all my existing client domains into DNSMentor? 1 min read Make your first change How do I make a DNS change in DNSMentor? 1 min read What Estate health is telling you How does DNSMentor score domain health? 1 min read

Runbooks

The jobs you actually do, step by step.
Migrate a client to Microsoft 365 mail How do I cut a client over to Microsoft 365 without losing mail? 45 min to do Fix an SPF record that has too many lookups How do I fix SPF permerror or too many DNS lookups? 30 min to do Roll DMARC out to p=reject without breaking mail How do I move a client to DMARC p=reject safely? 40 min to do Move a zone from one DNS provider to another How do I migrate a DNS zone to a different provider safely? 60 min to do A client is offline and you think it is DNS What do I do when a client is down and DNS might be the cause? 15 min to do Onboard a new client estate How do I take on a new client’s DNS? 45 min to do Point a domain at a new website How do I repoint a domain to a new host without breaking mail? 20 min to do Produce DNS evidence for an audit How do I evidence DNS change control for ISO 27001 or Cyber Essentials? 25 min to do

Changes & approvals

Composing, checking, approving, applying.
Understanding check results What do the errors and warnings on my change mean? 1 min read How approvals work How do I set up approval rules for DNS changes? 1 min read Why MX changes always ask you to check by hand Why does DNSMentor make me verify MX records manually? 1 min read Roll back an applied change How do I undo a DNS change in DNSMentor? 1 min read

Training & skill levels

How the capability side works.
Skill levels and what they gate How do skill levels work in DNSMentor? 1 min read Evidence training for an audit How do I show an auditor that my engineers are trained? 1 min read

Administration

Users, access, evidence and billing.
The audit trail, and how to export it How do I export a DNS audit trail for a client or auditor? 1 min read Invite your team and set roles How do I add users to DNSMentor? 1 min read Set up Microsoft Entra ID single sign-on How do I configure SSO for DNSMentor? 1 min read

Troubleshooting

When something is not behaving.
A provider connection will not authenticate Why does my DNS provider connection keep failing? 1 min read A change applied but is not resolving My change says applied but the record is not live. Why? 1 min read Raise a support ticket How do I contact DNSMentor support? 1 min read

Ask the help centre

Answers drawn from the articles below, with a link to whichever one it used.

Ask me anything about setting DNSMentor up, connecting a provider, why a change is blocked, or what a check means. I answer from the help centre and show you the article, so you can check my working.

This assistant retrieves and quotes existing help articles — it does not write new answers, so it cannot invent a DNS instruction. If it cannot find something, raise a ticket.

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