Training & skill levels
Evidence training for an audit
How do I show an auditor that my engineers are trained?
Admin → Reports produces a training compliance report: who has completed which modules, when, and what score. Combined with the audit trail it evidences both that changes were authorised and that the people making them were competent — the two questions ISO 27001 and Cyber Essentials assessors ask.
# What the report contains
- Each engineer, their current skill level and when it was reached.
- Modules completed, with dates and scores.
- Learning paths assigned by role and progress against them.
- Outstanding modules, so you can close gaps before an assessment rather than during it.
# Why the two halves matter together
An audit trail proves a change was authorised. A training record proves the person authorising it knew what they were authorising. Assessors increasingly ask for both, and most MSPs can produce neither for DNS.
Thanks — noted.
Related
Raise a ticket from inside the platform and your tenant, plan and recent activity come attached automatically. A client currently offline is treated as urgent on every plan.